Last Modified: February 15, 2018
HOW ORACLE COLLECTS INFORMATION AND THE TYPES OF INFORMATION COLLECTED
Any time you use Oracle’s Sites or Services, information is generated. Some of this information is considered “Personal Information,” meaning information that either directly identifies you individually (like your name, address, email, or billing information) or could reasonably be used to identify you in combination with other data. Other information is considered “Anonymous Information,” meaning information that does not directly identify, and cannot reasonably be linked with other data to identify you individually.
Oracle collects information from you in the following ways:
A. YOU GIVE IT TO US
When you visit or use our Sites or use our Services, you may provide us with information. For example, when downloading an Oracle whitepaper or setting up a new DynID account, we will prompt you to provide us with your name, physical address, email address and phone number.
B. WE RECEIVE IT FROM THIRD PARTIES
Oracle engages with third party vendors to try to determine new customers who might be interested in Oracle’s Dyn Services. In such instances third parties may give Oracle your name and contact information.
C. WE AUTOMATICALLY COLLECT IT FROM YOU
NOTE ON CROSS BORDER TRANSFERS: Oracle has established a global network presence and may process information on our servers in many countries around the world, including the United States. You agree that we may process information on a server located outside the country where you reside.
NOTE ON CHILDREN’S PERSONAL INFORMATION: Oracle does not knowingly collect any personal information (as defined under the Children’s Online Privacy Protection Act) from children under the age of 13. If we learn that we have collected or received personal from a child under 13 without verification of parental consent, we will delete that information. If you believe that we might have such information, please contact us at the contact information provided below.
NOTE ON COOKIES AND SIMILAR TECHNOLOGY
“Cookies” are small files that are placed on an individual’s computer when you interact with the Sites or Services. Cookies are often used to enable you to more easily communicate and interact with the Sites and Services. “Web beacons” (also known as “single-pixel” or “clear” GIFs) include electronic images embedded in the Site or in communications sent through the Services which are invisible to users. Web beacons collect information, such as identifiers, time and date of access, and descriptions of the pages or communications in which the web beacons are embedded.
- Saving user preferences;
- Customizing content of the Site for individual users;
- Ensuring that users are not repeatedly sent the same banner ads;
- Recording session information;
- Fraud prevention;
- Saving certain information about users of the Sites and others who visit the Sites;
- Keeping track of whether you’ve had a chance to open an email or view an advertisement; and
- Otherwise facilitating and enhancing interaction with the Sites.
HOW ORACLE USES AND SHARES INFORMATION
Oracle uses your information for a variety of purposes related to provisioning, maintaining and improving the Sites and Services, as well as for developing new services. For example, Oracle uses your information to administer your account, provide technical support and to communicate with you about your account. Oracle also uses your information to send you new and exciting information about Oracle.
Other than as described above, Oracle does not use your Personal Information, nor does it share your personal information with companies, organizations or individuals outside of Oracle, unless one of the following circumstances apply:
- Oracle has your express consent;
- It is for Oracle’s internal use, research and product development;
- It is for domain registration in accordance with the RAA and ICANN policies. (Please see Domain Registration section below for more information regarding our treatment of Personal Information in connection with our domain name registration services.)
- It is for external processing by our affiliates or other trusted third parties we use to support our business based on our instructions or other appropriate confidentiality and security measures (for example, companies that help Oracle improve its web site’s usability or understand customer interests); or
- It is to detect, prevent or otherwise address fraud, security or other legal related issues.
Note that Oracle may share Anonymous Information with third parties. Oracle may also share Personal Information with companies, organizations or individuals outside of Oracle if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
- meet any applicable law, regulation, legal process or enforceable governmental request;
- enforce applicable agreements or adherence to terms and conditions, including investigation of potential violations; and
- protect against harm to the rights, property or safety of Oracle, our users, third parties or the public as required or permitted by law.
Oracle does not sell or license your Personal Information to a third party for that third party’s own direct marketing purposes.
YOUR PRIVACY CHOICES
ACCESSING AND CORRECTING YOUR INFORMATION.Should you wish to access, amend, correct, or delete any Personal Information about you, please contact firstname.lastname@example.org. Oracle will use commercially reasonable efforts to respond to such requests within thirty days, except where the burden or expense of providing access or requested changes would be disproportionate to the risks to your privacy in the case in question. Please note that your ability to use, and Oracle’s ability to provide, the Services may depend upon the use of your Personal Information. As such, you agree that Oracle will not be liable for any inability to provide all or a portion of the Services that may result from Oracle’s compliance with any request to amend, correct or delete any of your Personal Information.
UNSUBSCRIBING FROM COMMUNICATIONS. If you no longer wish to receive Newsletters, Support Related Emails or other promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter, by going to https://account.dyn.com/profile/mailinglist.html or emailing email@example.com. In order to ensure the integrity, security and operation of our systems and networks, we do not allow you to unsubscribe from Service Notices.
EU US PRIVACY SHIELD
DYN has been acquired by Oracle. Oracle is a global corporation with operations in over 80 countries and has developed global data security practices designed to ensure that your personal information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary in accordance with this Statement.
Oracle complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention when a customer and Oracle have agreed by contract that transfers of personal information from the European Economic Area (“EEA”) or Switzerland will be transferred and processed pursuant to the Privacy Shield for the relevant services. When conducting those activities on behalf of its EEA or Swiss customers, Oracle holds and/or processes personal information provided by the EEA or Swiss customer at the direction of the customer. Oracle will then be responsible for ensuring that third parties acting as an agent on our behalf do the same.
Oracle has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/list.
The following entities are covered entities under Oracle’s Privacy Shield self-certification: Delphi Asset Management Corporation; MICROS Fidelio Worldwide LLC; Oracle America, Inc.; Oracle Financial Services Software America, Inc.; Oracle Financial Services Software, Inc.; Oracle International Corporation; Oracle Taiwan LLC; Bronto Software, LLC; Monexa, LLC, NetSuite, Inc.; OrderMotion, Inc.; Dynamic Network Services, Inc. With respect to personal information received or transferred pursuant to the Privacy Shield Framework, Oracle is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission and commits to cooperate with EU data protection authorities.
If you have any complaints regarding our compliance with this Statement, you should first contact us. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this Statement.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
In order to provide domain registration services, Oracle is required to be an ICANN accredited registrar. As an ICANN accredited registrar, Oracle is required to share, process and maintain Personal Information of customers of its domain registration services in accordance with the ICANN Registrar Accreditation Agreement (as amended from time to time) (“RAA”) and policies related to the domain name registration services provided by Oracle. By using Oracle’s domain name registration services, you agree that Oracle may use, share, transfer, process and retain any Personal Information provided to Oracle in connection with such services in accordance with the version RAA by which Oracle is bound and any applicable ICANN policies. For more information regarding the RAA and ICANN policies, you contact Oracle or www.icann.org. Please note that Oracle is currently bound by the terms and conditions of the 2013 RAA.
Oracle has implemented policies that include administrative, technical, and physical safeguards designed to help protect Personal Information against unauthorized access, use, or disclosure. While Oracle strives to protect your privacy, due to many reasons, including the inherent security flaws in the internet, Oracle cannot guarantee the security of any information you disclose to us and, as such, you agree that your disclosure of such information is at your own risk.
INFORMATION PROCESSED BY ORACLE’S CLIENTS
Our clients may provide us with Personal Information belonging to their customers or other third parties in connection with their use of our services. Oracle does not control the content or nature of the information processed by our clients in connection with their use of our services. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate Personal Information processed by one of our clients should direct his/her request to the client (the data controller) directly.
Oracle may make chat rooms, forums, message boards, and/or news groups available to its users. Please note that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
Oracle America, Inc.
500 Oracle Parkway
Redwood Shores, CA 94065
Attn: General Counsel, Legal Department