Internet Intelligence Feature Descriptions

CDN Alert Email Notifications

Released: June 13th, 2016

You now have the option to receive email alerts when a monitored CDN experiences performance or availability issues. CDN Alerts are delivered to your inbox, in real-time, providing you the insight you need to manage your CDN partner.

The enhanced CDN alert capability requires no special configuration aside from enabling email notifications and monitoring for your CDN location(s). Each location will appear on your dashboard and include all monitored CDNs for that location. When an alert for performance (based on Total Request Time) or for availability (calculated when there is more than 2% errors for any region) occurs, an email is sent to you with details about the issue.

Updated CDN Reports on Dashboard

Released: June 13th, 2016

Internet Intelligence has changed the way Performance and Market Reachability is displayed on the dashboard. The dashboard now displays CDN data to show latency (performance) and failures (reachability). You can review alerts or analyze historical trends with the buttons at the bottom of the CDN report display. Use this information to plan for your infrastructure expansions or changes, whether they’re local or across the globe.

The Alerts button opens the CDN Report Details view for that provider. See the section ‘CDN Report Details’ for more information on this new view.

The Analyze button opens the CDN Performance Page as before where you can analyze performance or reachability of any available CDNs.

CDN Report Details

Released: June 13th, 2016

The CDN Report Details page helps you review the alert details including: the type of alert (Availability or Performance), the start and end time, from where the alert is seen, and what CDN provider is involved. Click Details at the far right of the alert row to view a plot for that alert, displaying latency, failures, or both.

Updated Reachability for Cloud

Released: June 13th, 2016

A new data service provides near real-time market reachability for the cloud report, which can be viewed on the dashboard.

New Email Template for Cloud, CDN and Host

Released: June 13th, 2016

Alert emails have an updated look and feel, allowing you to more readily understand your information. The faster you understand the issue, the faster you can act to resolve it. Here’s an example of the new layout.

Addition to the Troubleshooting Visualization Page

Released: June 13th, 2016

We’ve moved the discovered information about an individual traceroute hop, such as the provider name, AS number, IP address, and domain name, to each hop location in the route. This should make it easier to understand each hop along the path.

Azure Now Available To Monitor Within Internet Intelligence

Released: April 12th, 2016

Cloud Service Providers are administering an ever-increasingly important role in providing online businesses with Infrastructure as a Service and Platform as a Service value. But like any online infrastructure Cloud Service Providers need to be managed. Internet Intelligence was designed to provide visualizations in order to monitor and manage Cloud Service Providers to optimize Internet Performance.

It has always been the intent of Dyn to support all of the major cloud providers and then to continue to expand to capture as much of the market as possible. Since the top 4 Cloud Service Providers own about 65% market share, we wanted to certainly get Amazon Web Services (AWS), Google Compute Engine (GCE), IBM SoftLayer and Microsoft Azure. Up until now, we have has AWS, GCE, and Softlayer as well as other significant Cloud Providers including Rackspace Managed Cloud and Digital Ocean but Azure has eluded our monitoring, until now.

Updated Internet Intelligence Cloud Alerts

Released: March 29th, 2016

You now have the option to receive email alerts when a monitored Cloud zone experiences connectivity failures or latency deteriorations.

We have enhanced the existing cloud alerts capability available within the Internet Intelligence (II) product and dashboard. As you add and configure a Cloud location to monitor within II, each cloud location will appear on your dashboard and include all monitored cloud zones for that location. With this new enhancement, you have the ability to enable email alerts for all cloud locations and associated zones that you monitor. When any alerts are generated for your selected cloud assets, an email will be sent to you with details about your monitored cloud providers.

Don’t forget to turn on your Email Alerts!

In order to receive alerts, your II portfolio must have the Email Alerts feature turned on.

Being able to immediately see a problem for your monitored Cloud services can help you reduce impact to your customers, minimize operating costs and risks.

Using II and email alerts as part of Dyn's Internet Performance Management Platform approach means that you can not only see the problem right away, but you can take action to avoid or reduce the problem effectively.

Cloud email alerts as well as Routing Email alerts on important IP addresses will give you important information to manage the Internet better than ever. And, shortly you will be able to set and receive CDN Email Alerts as well. Stay tuned.

On Demand, Real-Time Market to IP Address Troubleshooting

Released: February 11th, 2016

When you have received an alert on a specific IP Address or are experiencing market reachability problems, you now have an Internet Intelligence tool that will show you the complete path with all individual transit hops to help you pinpoint problems and be able to then create effective mitigations.

This is a really powerful tool that is at the heart of managing Internet Infrastructures used by your customers, employees and partners to connect from geographies all over the world to your Internet Hosting assets. Knowing where the performance lies allows them to be avoided.

To troubleshoot an IP Address, click on the Troubleshooting tab in the top navigation menu of Internet Intelligence in the Dyn Portal. Enter your targeted IP Address. On-demand traceroutes will run and populate the Connectivity Results Map. Once selected, traceroute information displays below the Connectivity Results map. The traceroute shows each hop from the Market City to the IP address.

AS numbers, colored to match their corresponding place in the Starburst diagram, are listed for each IP address hop. The traceroute hops are shown from lowest latency to highest. You can change the traceroute by clicking on a Market City on the map.

Failures Show in CDN Performance View

Released: February 11th, 2016

CDNs are generally pretty robust, so when there are spot failures in markets important to you it can be critical information to providing consistent, quality content delivery.

When a CDN is reporting a failure, the CDN Performance page will now display the failure on the global map as a flashing alert. The measured percentage of failed queries in 5 minute intervals for the past 72 hours. A query fails when the query vantage point from the target market could not reach a CDN resource. Up to 2% of failed vantage point queries is acceptable. The size of the pulsing target, will increase as failure rates become more dramatic. Specific failure rates are shown when you hover over a target market.

The user has the ability to turn alerts on or off by unchecking the Failures box.

On-Demand Visual for IP Troubleshooting

Released: January 19, 2016

Previously, when an II user selected "Troubleshooting" and inputted an IP address, the global map appeared. With this new release, a starburst diagram is now displayed below the global map along with a table of proportional traversed providers. This can help isolate where a problem is occurring so you can take action on rectifying it by working with the network company or mitigate risk by avoiding the problem spot.

You now have the ability to see:
  • Top providers displayed in ranking order with provider name and frequency
  • Traceroutes paths that display the provider, IP address, and city/market provider name
  • Various AS providers and their ranking status as shown by mousing within the Starburst image below

Self Service Customers Can Now Subscribe to II

Released: January 19, 2016

It is now possible for an Internet Intelligence (II) customer or trial user to immediately purchase II directly from our website in a self serve manner or have the option to add a subscription to the product within the product portal. It's as easy as clicking "Subscribe Now" to begin your purchase.

CDN Details by Geography

December 23, 2015

Previously, Internet Intelligence had the ability to show global, relative performance of the major worldwide CDNs for latency and failure rates for the past eight hours.

While this was generally useful as a comparison, it didn't really help when deciding which CDN to use when and in what geography. In this new release, you can now drill into how well CDNs are performing by geographic region on a global scale. Illustrated in red below, you can assess and monitor how well a CDN is delivering services to a Market and even select a Time Range of 1 day, 4 days or 7 days to analyze performance of that CDN over time. The selected Market is now displayed in the Latency Map by Latency Comparison and Reachability Failure Rates.

The slider, displayed below the Latency Map, is based on your Latency Metric selection as well as the Time Range selection. Slide the large white handle along the time range to show the CDN information in the Latency map, Latency comparison, and the Reachability Failure Rates. These metrics can be used to compare providers to select the best-desired performance, to isolate problems from a performance alert and to find the best mitigations to resolve CDN performance issues.

Cloud Report Alert Details

Released: November 13, 2015

We have now rolled out alerts within your cloud report which indicate additional data you may want to analyze to optimize your Cloud Provider Instance. To access these alerts, simply click on the Alert button.

Types of alerts include:

  • Availability
  • Performance
  • Reachability

If there are multiple Alerts for this Cloud Report, you can open all or select a few charts to analyze what is happening. Lastly, the cloud report now also displays latency results, date and time. Happy optimizing!

Clear Portfolio (Bulk Delete)

Released: November 13, 2015

Looking to test new cloud or CDN providers for planning purposes? The Clear Portfolio option now makes it easier to return to your normal monitoring configuration so you can test away. To do this, simply click "Clear Portfolio" under the configuration tab, as shown in the image below. Once clicked, a pop-up will appear asking the user if they want to clear all domains and assets. If you choose to not proceed, either click Cancel, X, or just Esc to cancel this action. Happy testing!

Additional Alert Details for Cloud Report Details

Released: November 13, 2015

Looking to review the city and latency information of a specific location? Now you can! This actual latency value in a given market gives you clarity on the magnitude of the issue and lets you compare alternatives more effectively. To do so - hover your mouse over a marker on the troubleshooting map or click on that marker. This action displays the City/Country of that marker along with the IP address of the Host location with the current latency. Happy reviewing!

CDN Performance History

Released: October 30, 2015

II Users can now compare the performance of CDN’s over a recent time interval. This means the user can now see how their CDN is performing with respect to other CDNs over a 72 hour time period.

Email Alerts Based on Monitoring for Hosted Assets

Released: October 30, 2015

As an II User, you can see issues as they happen on your main dashboard. But, you can't sit in front of your dashboard 24 X 7. Now, II users can option to receive email alerts when one of the hosted assets being monitoring experience a connectivity failure, latency deterioration of 300ms or 50% packet loss increase in performance. Availability will also trigger an alert email when the target location fails to respond to pings within any 10 minute window. This allows the II user to pinpoint performance problems attributed to hosted assets and to take action on any or all alerts and restore back to normal service (i.e., use Traffic Director to redirect traffic to my backup site).

On-Demand Troubleshooting

Released: October 9, 2015

As a user, you can now enter an IP of interest and have ICMP turned on so you can properly query it. This means you can now run a connectivity test from global collectors to a host IP and see the results on a global map. This also allows you to quickly determine if the host is available in real-time. As collector results come in, a dot for each collector is shown on a global map. A dot is colored by the measured latency if the host responded, otherwise the dot is grey.