Internet Performance Delivered right to your inbox

Why You Should Always Answer Your Phone

Kyle York - Dyn
TMZ shot of Kyle on the phone at SXSW '11

It’s a Thursday night. I’m late, lost, scrambling to find where I’m going on Google Maps, walking from one meeting to another in Manhattan with our CEO Jeremy and COO Gray.

My phone rings and I answer it. I always do when someone on my team calls. If a client pings me, same effort. Family? It’s rare I don’t pick those calls up as well.

I try to be as accessible as possible as it’s one of the things that makes me good at my job. I feel that trying and caring helps make me a good person, a philosophy leaders in other organizations lose along the way.

To paraphrase, here’s what the call was about.

“Hey York, it’s D’Amato. Got a second? You’re the first person I’m calling after my Mom and brother. Our offer was accepted for our first new house! I’m telling you, this is a lifer of a house… I can’t even believe we could afford it. We close in 45 days. Jenna and I are so excited. I wish my Dad was alive to share this with.”

Yeah, you read that right. John D’Amato, Dyn Strategic Partner Manager, called me first before friends or other colleagues or his aunts, uncles, cousins or anyone else for that matter.

I spoke at Saint Anselm College in Goffstown, NH, a few weeks ago and a student asked me, “What is your favorite part of your job?”

I told that story.

Building a company is all about the personal relationships you build with colleagues, customers, partners & vendors and that continued to confirm my belief in that. Congrats, John and Jenna. Your new home is beautiful. Your Dad would be very proud.

Share Now

Kyle York
Whois: Kyle York

Kyle York is GM & VP, Product Strategy, and has been a long-time executive, having joined in 2008. Over the years, he has held go-to-market leadership roles in worldwide sales, marketing, and services. In his current role, Kyle focuses on overall corporate strategy, including: positioning and evangelism, new market entry, strategic alliances and partnerships, M&A, and business development. Outside of Oracle Dyn, Kyle is an angel investor, entrepreneur, and advisor in several startups.

To current Dyn Customers and visitors considering our Dynamic DNS product: Oracle acquired Dyn and its subsidiaries in November 2016. After June 29th, 2020, visitors to will be redirected here where you can still access your current Dyn service and purchase or start a trial of Dynamic DNS. Support for your service will continue to be available at its current site here. Sincerely, Oracle Dyn