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SOC Q&A: Keep Calm and Remember the Basics

This is the latest installment in our series highlighting the people who power our network and security operations centers around the world.

Max Fuentes is a security operations engineer at our security operations center (SOC) in Costa Rica. Here, he shares how he became a SecOps professional and discusses the future of cybersecurity.

How did you become interested in a career in security operations?

I saw the movie Hackers when I was a child, and it motivated me to learn more about computers, networks, and security.

What’s your favorite part of your job?

The proactive work we do checking attack patterns and implementing countermeasures to prevent further attacks.

What are your go-to research tools?

Curl is my favorite webpage testing tool, and Wireshark for packet capture and data analysis.

What’s your favorite place in the world that you’ve been to?

I love my country and its wonders. My favorite place in Costa Rica is Monte Verde.

What makes a good SOC professional?

Someone who thinks outside of the box and always asks questions.

What’s the most unique case you’ve ever worked on?

A DDoS attack using multiple IP addresses with very low patterns that were almost invisible. Plus, the attacker was adapting to our bot countermeasures every time we made a change.

What’s the most important thing to keep in mind when you’re under attack?

Keep your mind calm and always remember the basic concepts.

What are some emerging threats you’re seeing more of these days?

Bot attacks are getting smarter every day. Instead of using commands, the attackers use automation tools that replicate human interactions, making bots harder to catch.


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Whois: Rebecca Carter

Rebecca Carter is a Product Marketing Manager at Oracle Dyn Global Business Unit, a pioneer in managed DNS and a leader in cloud-based infrastructure that connects users with digital content and experiences across a global internet.