At Dyn, our sales engineers & implementation services teams strive to accomplish one single objective: deliver solutions that precisely meet the requirements of our customers.
Every year, we manage and deliver hundreds of successful customer acquisitions and implementations with one big idea: Passion! Passion for our platform, passion for our peers, and passion for the customer experience.
Great sales engineers are inherently curious. On our team, exuding a passion for learning, technical excellence, and a willingness to be challenged is a core value of our little tribe. Possessing a deep-rooted passion to understand how the Internet works and how millions of businesses around the globe can leverage our platform is what we are all about in Dyn Sales Engineering.
Passion For Our Platform
We are passionate about how awesome our platform is – how could we not be? It’s innovative, scalable, and spectacular. We love to see how our customers enhance their customers’ Internet performance experience using Dyn Traffic Management, Message Management, and Performance Assurance.
Passion For Our Peers
Sales Engineers at Dyn must have a respectful and progressive partnership with each and every team inside and outside our walls. On any given day, each one of us is a cross-functional technical planner, implementation expert, product expert, general technical liaison for technical support, sales representative, account executive, part of the product management team, engineering team, network operations team, and the business operations team, and oh yeah – OUR CUSTOMER!
Passion For The Customer Experience
Customer Experience is extremely important to us. Working with the entire gamut of Internet customers, we strive for excellence in our response times, turnaround times, engagement levels, and work earnestly to provide a technical relationship with every Dyn customer. I personally believe that all of our teams in Client Services are responsible for the well-being of the customer experience and should reach out and check in often.
Applying an acute technical focus and a best-intentions attitude internally and externally fosters autonomous relationships that contribute to positive and successful solutions for customers. Whether it is staging implementations or facilitating an internal R&D exchange to make sure the technical knowledge and products meet the expectations of our customers, the focus is always making the Internet better for our customers and our customers’ customers!