Internet Performance Delivered right to your inbox

Human Confirmation Bias In Monitoring Of Systems

Here in the operations group at Dyn we like to consider the “layer 8 factors” (the 8th layer being “the human layer” of the OSI model) when designing and implementing systems. We do our best to make sure that our systems help expose and reason through these factors as best as possible. As engineers, we seek to apply “scientific knowledge, mathematics, and ingenuity to develop solutions to technical problems.” The key word, however, is “seek.”

Technology may be immune to bias and heuristics, however the humans who implement solutions are not. And, even if we don’t like to admit it, we’re all human and those biases often impair our ability to apply the scientific method and come to proper conclusions.

The goal of this talk from Velocity is to explore the role bias has played in the identification, attribution, and resolution of a collection of issues illustrated through first-hand experience.



Share Now

Chris Baker
Whois: Chris Baker

Chris Baker is a Principal of Threat Intelligence at Oracle Dyn Global Business Unit, a pioneer in managed DNS and a leader in cloud-based infrastructure that connects users with digital content and experiences across a global internet.

To current Dyn Customers and visitors considering our Dynamic DNS product: Oracle acquired Dyn and its subsidiaries in November 2016. After June 29th, 2020, visitors to Dyn.com will be redirected here where you can still access your current Dyn service and purchase or start a trial of Dynamic DNS. Support for your Dyn.com service will continue to be available at its current site here. Sincerely, Oracle Dyn