As was hinted at in earlier posts, our 2012 theme at Dyn is Better, Faster, Stronger. 2011 saw a number of changes here: a new office, many new clients, the concept of functions and lots of new faces. We spent the last year putting a lot of new stuff together, making the year ahead about fine tuning.
Since reliability is core to our services, the reliability of our staff is also core. We think about it as a bus theory: how many people can get hit by a bus before operations suffer (yeah, a little morbid)? As a result, we try to have people cross trained and share responsibilities.
2011 meant that almost every function became part of a system, mostly because of scale. We had to figure out how to break things up so that multiple people could share the load. We went to systems instead of individuals.
For 2012, we’re going to go back to people.
People are the ones that make differences and ensure that things don’t fall through the cracks. People are also the ones that challenge how things are done and replace broken systems with better systems. In the end, people make the difference in anything and everything a company does.
The only difference is that there are a lot more of us now that help make a difference at Dyn everyday.