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Fit & Hustle: Making The Final Call On Customer-Facing Positions

All of you potential candidates of Dyn looking to work in client services, biz dev, marketing or sales, let me tell you a little secret.

If you’ve made it through our phenomenal screening / interview process and got to me for a sit down, you’re in damn good shape but don’t drool on yourself when we actually meet up.

I’m literally just looking for two things from those sitting across of me: fit and hustle. Will you match the brand and culture and will you work your a$$ off to achieve big things? (Yes, those dollar signs are on purpose.)

When it comes to building yourself up and living the life here every day as an accessible human and real brand that people can relate to, it’s imperative that you carefully recruit and hire people who 100% buy in to the ideals and vision of the company and its fabric, another word for roots.

When it comes to sales and client services especially, you simply can’t miss or waver for a second on your core straightforward, no BS relationship-driven principles when it comes to interacting with customers and potential ones.

Dyn People

The Dyn Difference

Just yesterday, I saw some tweets where a DNS competitor apologized to its customers but not for the downtime caused by a tough DDoS they experienced two weeks back. Rather, they said they were sorry for the fact their downtime may have caused other companies’ representatives to reach out and offer support for a better commitment to uptime.

A hardcore sales and brand leader from any other company might have freaked out and lashed out on the team, but not here at Dyn. We don’t take any provider’s online battle against attacks lightly and we hate that DDoS attacks are becoming more prevalent, but we wouldn’t be doing our jobs if we didn’t offer out a hand and work diligently to intro new clients to our services.

So why am I not upset? Because I personally meet and interview every single hire we make who reps our brand. I know the people we bring aboard are filled with honesty, passion, persistence and overall integrity. I know that because these representatives care and believe so much in what we do and what Dyn is all about, they are simply spreading the love and looking to grow the Dyn family. It’s not a knock on the competition at all. They shouldn’t even be discussed by our team. They are faceless opponents.

To further our commitment, we aren’t just competitive; we actively seek to collaborate with all players, larger and smaller. As many of you know, we coordinate DNS & Email industry insider events with last year’s DNS event Inside Baseball hosted at Infoblox. Typically, the folks who have any issue with these so called “ambulance chasing” activities are the people who never truly engage in the collaboration anyway. It’s ironic and a shame.

So at the end of the day, what am I supposed to do? Get mad at a little “fit and hustle?” Nah, that would make me a bad leader, a hypocrite and our company a disconnected one when it comes to our number one responsibility: Uptime is the Bottom Line.


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Kyle York
Whois: Kyle York

Kyle York is GM & VP, Business & Product Strategy, and has been a long-time executive, having joined in 2008. Over the years, he has held go-to-market leadership roles in worldwide sales, marketing, and services. In his current role, Kyle focuses on overall corporate strategy, including: positioning and evangelism, new market entry, strategic alliances and partnerships, M&A, and business development. Outside of Oracle Dyn, Kyle is an angel investor, entrepreneur, and advisor in several startups.