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Hi, I’m Greg Stout the UX Developer at Dyn Inc. My focus is on improving the user experience through gradual improvements to all aspects of the web sites and customer interactions. Recently we revisited the “Create Your DynDNS Account” page and the following “Email Verification” and “Account Confirmation” pages.

We had many goals with this first round of changes. We hoped to both simplify and clarify the process for creating a new account on DynDNS.com. The first objective was to cut down the amount of clutter on the account creation form. We removed redundant text, unnecessary instructions, and distracting background colors. We generally felt that the form as it existed was pretty intimidating. Through our efforts we hoped to make the whole form both more visually appealing and easier to quickly read.

We removed the daunting term of service box and replaced it with a modal dialog to the same material. We also promoted the link to our privacy policy, a policy that we are very proud of.

Most new users will probably never see it, but we have included significant amounts of client side validation to help create account. The form displays helpful error messages if you have to entered any invalid information into any of the form fields. This validation is passive at first but highly interactive once a mistake has been made, working to help a user correct mistakes.

We’ve also added in a password strength meter to assist users in creating a strong password. While our only requirement is a six character password, we felt that the password meter would be a useful utility to provide.

We have also made significant changes to the text design and layout of the email verification and account confirmation screens that come after the account creation form. We believe that the addition of graphics and the reduction of unnecessary text will help users to more accurately realize which stage of the process they are currently in and what they need to do next to start using their accounts.

Over the next year, you’ll see significant changes to the DynDNS.com website. In small stages we are going to try to improve every aspect of the site and its usability. If you have ideas or suggestions feel free to share them with me and my team. The more feedback we get the better, the site will be.


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