Expanded Client Services Group Designed to Better Service Enterprise Customers
Manchester, NH (April 16, 2014) – Dyn, the worldwide leader in Internet performance solutions, announced today new professional services that will make outsourcing to the cloud as easy and efficient as possible. These services, which were recently tested with a limited set of customers, were so successful that the company is now making them available to all customers on the Dyn Traffic Management and Dyn Message Management platforms.
The QuickStart Onboarding Service, which is offered at a flat one-time fee, enables enterprises with complex technical architectures to get started with Dyn’s Internet performance solutions as soon and as efficiently as possible.
“We like to get things done as quickly as possible around here,” said Andy Tomasello, Director of Operations at AddThis, a social bookmarking service that can be integrated into a website with the use of a web widget. “That is not always what you find in the corporate world. It was very important to us that Dyn could get us from phone call to DNS provider in a minimal amount of steps and time. We liked the ability to test first and get things up and running very quickly.”
With the QuickStart service, members of Dyn’s client services team will guide, teach, train and QA remotely, which will save enterprises time and money without losing control over their Internet infrastructure.
In a continued effort to provide the best customer service, Dyn also announced comprehensive training programs for both its Traffic Management and Message Management solutions. While it is certainly possible for customers to make full use of Dyn’s products using the online resources provided with the products, there are cases where live training is warranted. Along with an in-depth understanding of Dyn’s network architecture and design, our trainers have detailed knowledge of cloud solutions, software, operations, configuration, and technical support. Training can be done either remotely or in person.
Dyn has also added a Platinum level of support, in addition to their Standard and Gold support levels. Two new features set Platinum level users apart.
First, they are assigned a technical account manager who is a dedicated, go to technical resource. The technical account manager will also provide regular check-ins (including an annual in-person visit) and proactive suggestions for improved performance.
Secondly, Platinum users are ensured of Tier 3 Support, which guarantees response in 30 minutes, weekend email and phone support and a quarterly state of the account review.
“We know that a lot of traditional enterprise IT are hesitant to outsource their core infrastructure, which is why having these services was so essential for us,” said Matt Toy, Dyn VP of Client Services. “Now any customer, no matter how complicated their demands, can feel confident that they can quickly and easily join the Dyn platform and, once they are there, know they will receive first-class customer service.”
Dyn is both the number one provider of managed DNS services and one of the top five Email Delivery providers among Top 1000 visited websites, according to Datanyze and Alexa.
A History of Excellence
While these professional services are new, Dyn has a long history of exceptional client service – a fact greatly appreciated by many of their customers.
“[Dyn is] a partner that brings RichRelevance peace of mind and great services at a tremendous value,” said Kevin Duffey, VP, IT Operations at RichRelevance, a company that offers personalized shopping experiences for large retail brands. “Their team is not only awesome and fun, but innovative and customer-centric, which means I can go home at the end of my day and not spend time worrying about DNS/global load balancing.”
Dyn solutions are at the core of Internet Performance. Through traffic management, message management and performance assurance, Dyn is connecting people through the Internet and ensuring information gets where it needs to go, faster and more reliably than ever before. Incorporated in 2001, Dyn’s global presence services enterprise, small business and personal customers. Visit dyn.com to learn more about how Dyn delivers.
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