You’ve read our blogs, downloaded our eBooks, and followed us on Twitter. You decided, after vigorous research, to become a customer of Oracle Dyn, and now you’re ready to set up and use your account. The support team is always there for you, of course, but in today’s day of instant gratification and self service, you have little interest in actually talking with a real person on the phone. What are you to do?
Have no fear: we have assembled a one-stop-shop for pointing you to guides for some of the most commonly-asked questions and topics that are brought to our Support team. We’ve lumped together some of the best for you below!
When you first sign on with us, you need to be able to log in. For that, it’s important to enroll in DynID! As our portal evolves, expands, and continuously becomes more efficient, DynID is the glue that holds it all together. It acts as a single sign on (SSO) for all your enterprise services like Managed DNS, Email Delivery, Internet Intelligence, and more.
Of course, here at Oracle Dyn we offer the ability to create a variety of zones, many of which may not come to mind when you think of a traditional DNS zone. For many, your zone is just your domain with records to direct users to your web host or server, manage email routing, and, maybe, balance and direct your web traffic appropriately. But because your Managed DNS service can also create zones to manage your own reverse DNS, create independent Child zones or to add the extra protection of Secondary DNS, it’s important that you know how to manage your DNS zones as effectively as possible.
While you’re in there, you may want to set up some reverse DNS. Wait, what is reverse DNS? Reverse DNS, or rDNS, is exactly the opposite of forward DNS. Forward DNS as we know it, maps a hostname to an IP address. rDNS simply means we are mapping the address to a hostname. This may seem a little redundant, after all, why would we do this both ways, but rDNS actually serves a number of different purposes from email to network troubleshooting.
What’s that? Now that you’ve got so many zones to manage, you’d like to bring another member of your team on board to help oversee it? No problem — you can set up multiple DynID admins to cover for you in case of emergency, or, more realistically, while you’re away on that sweet two-week trip in the Caribbean.
Naturally, once you’ve got accounts set up for the minions that will be taking over some of your duties while you’re away, you will want to determine which of these users will have full permissions (the one you trust), and which users you may only one to have access to a single zone (the one you think might be gunning for your job). There’s a tool for that! We can tell you everything you need to know about administrator changes.
It’s clear that the need to protect your DNS accounts from your untrustworthy coworkers is a real one — but what about the DNS itself? If you secure your passwords, belongings, and loved ones, why not protect your DNS as well? Ensuring that only verified queries can gain access to your records helps prevent DNS hijacking, which can send the requestor somewhere they may not have intended. This can be accomplished with DNSSEC.
So those are the basics! Our Support team is, of course, always available to chat and will happily help you out if you need more. Until then — DNS on!
Customer Tip: Enrolling In DynID
Customer Tip: How To Manage DNS Zones Effectively
What Is Reverse DNS?
Customer Tips: Multiple DynID Admins
Customer Tip: What You Need To Know About Administrator Changes
How Do I Utilize DNSSEC?