Premier Support is an added service above and beyond our standard support channels, which provides 24×7×365 telephone support with a one (1) hour response time. Premier Support cases can be purchased individually for $100 each.
Premier Support cases can be opened through a form on our website or by telephone. A response will be returned by telephone, or, if desired, by email. Each Premier Support case covers a single incident or problem, as determined by our technical support staff.
- One-hour phone response time: Contact from a live support technician, usually within minutes of opening your case
- Available 24×7×365: Receive a response at any time of the day or night, including holidays
- Per-incident support: Technicians will work with you to make sure the problem is resolved quickly and efficiently
Premier Support cases are valid for one year from the date of purchase.
Notes and Caveats
After purchasing a Premier Support case, you will need to manually open the case to page a technician.
Please also note that we do not provide support for DVRs, CCTVs, or cameras; server installation, configuration, or maintenance; or network configuration such as port forwarding or modem bridging. While our knowledgeable techs pledge to provide support to the best of their abilities, and can often answer questions related to these fields, such issues are ultimately beyond the scope of our support.
Lastly, due to company policy, we cannot discuss Acceptable Use Policy violations over the phone, even in the event of a Premier Support case. Furthermore, our Premier Support technicians do not have the ability or authority to modify a blocked account. If your account has been blocked due to AUP violations, please email our support team for more help and information.
Other Services
In addition to technical support, Premier Support cases can also be used for a variety of other services, including the following (listed with approximate number of required cases):
| Service | PS Cases | Description |
|---|---|---|
| Renew Inaccessible Services | One case per service | Renew services in accounts you can’t access, such as if your IT professional has left town. |
| Restore Zone from Backup | Minimum one case per zone | Recover a Dyn Standard DNS zone from backup after expiration or deletion. This may take up to 24 hours to complete. |
| Export Zone File | One case per zone | Export a Dyn Standard DNS zone to a zone file for use with other nameservers. |
| Manual Zone Import | One case per 75 records | Have an existing zone file recreated in your Dyn Standard DNS zone. |
If you wish to use one of these additional services, please contact our support team to request the service first, then purchase the required Premier Support cases. Please do not open the Premier Support cases, as the cases will be resolved as our sysadmins perform the desired service.
Community Forum
Need help setting up your network? Ask your question in our community of networking experts.
Dyn Community Forum »
Email Support
Email support is available for all paid accounts, and is our preferred method of contact. If you have a paid service, please login to view the support page.
Phone Support
Phone Support is only available to customers with certain services. If you have a paid service, please login to view the support page.
Premier Support
Premier Support is an added service above and beyond our standard support channels, which provides 24x7x365 telephone support with a guaranteed one hour response time. Get Premier Support »