Overview
Founded in 2006, Spiceworks powers the world’s largest community of IT professionals and technology vendors, helping them connect, discuss and manage everything IT.
Their goal is to simplify the life of IT pros by providing a free network management app and community where they connect with peers to discuss best practices and learn more about how to keep their environments running in tip-top shape. The idea obviously resonated. Six months after its beta launch, an IT pro in every country in the world had installed Spiceworks. In the current day, more than two million IT pros are now using Spiceworks with more than 2000 new members joining each day.
In the beginning, the growing community site used DNS provided by their own data center. However, any time they needed a DNS change, they would have to submit a support ticket that would often take between three to four hours to address.
Even when those support tickets were answered, the new record might not show up for 24 hours. When the data center had a huge outage, Spiceworks knew it was time to move on.
Enter DynECT Managed DNS
- Client Details
- Founded in 2006
- Used by more than 2 million IT pros
- 2000 new IT pros join each day
They began using DynECT Managed DNS in the fall of 2010, although Director of IT Kris Bushover didn’t remember the exact date because “when something always works, you don’t need to think about it too much.”
Because of that, Bushover and his team have had little need to interact with Dyn’s customer support team. However, the one time he did, they responded rapidly…or so he thought. He said the team from Dyn apologized for being so slow, even though it was anything but.
He also liked how easy the migration to DynECT Managed DNS was: simply export a zone file and then import it.
Enter DynECT Email Delivery
- Keys to success
- Easy migration
- High Availability, increased DNS control
- Improved speed of email delivery
The ease and reliability of Dyn’s DNS service made it easy for Bushover to push for DynECT Email Delivery when Spiceworks’ internal email system started to be outdated.
With Spiceworks’ rapid growth and additional feature sets requiring more email to be sent, the previous email system Bushover had been running began to lag behind. One new feature that pushed alerts to customers was taking up to eight hours for customers to receive. Once Spiceworks switched over to Dyn, the response time dropped to minutes.
“The switch to DynECT Email Delivery has been great,” said Bushover. “We have only needed to contact support once and that was to increase the volume of emails we are sending per month.”
While enjoying higher levels of deliverability, Bushover also uses the data collected by DynECT Email Delivery. “The ability to track email is huge for looking at the value coming from mail,” he explained. “I love the reports that allow me to see open rates and bounce rates and all of that data. I get requests for these daily.”
The Final Word
“We envision companies using our Email Delivery services alongside Managed DNS, improving their Internet infrastructure,” said Dave Lemaire, Dyn VP of Technology. “Spiceworks is an excellent example of that vision coming to fruition: a company that makes life easier for IT pros all over the world. We’re happy to be working with them.”
Dyn can help make your IaaS life easier. Email us at sales@dyn.com or call us at +1.888.840.3258.