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Legal Response Request Policy

Last Modified: July 22, 2011

NOTICE TO PARTIES SERVING SUBPOENAS ON DYNAMIC NETWORK SERVICES INC. (“DYN”)

Service of Process by Law Enforcement

Dyn accepts service of subpoenas, warrants and court, subject to payment of costs as follows:

Dyn’s physical address is:
Custodian of Records
Dynamic Network Services, Inc.
150 Dow Street, Tower Two
Manchester, NH 03101

Acceptance of service by facsimile or email is strictly conditioned upon payment of charges. Dyn reserves the right to require payment in advance, to withhold delivery of information until payment is received and to seek enforcement of charges. Entities that fail to pay charges must physically serve process to Dyn in the State of New Hampshire.

Requesting parties will be notified if hourly charges apply and can receive a non-binding estimate.

Time for Response

Requests are handled in the order received, subject to other pending or expedited requests.

Record requests should be limited to the narrowest period of time possible or a significantly longer time may be required to respond. Expedited responses for information, if available resources permit, will generally be provided within 3 business days.

Status Requests and Questions

Questions and status requests will only be accepted by one of the following methods. For security reasons, all questions should be submitted in writing along with a copy of the subpoena and response as follows:

  • Email at: legal@dyn.com
  • Facsimile at: 603-668-6474

To prevent unnecessary delays, please do not contact Dyn to inquire regarding the status of a request until after 10 business days in the case of regular requests and after 3 business days in the case of expedited requests. After that period, please fax or email a copy of the original subpoena and a cover page asking for the status to Dyn at the facsimile number or email address provided herein.

Cost Reimbursement

From 18 U.S.C. § 2706:

“…a governmental entity obtaining the contents of communications, records, or other information… shall pay to the person or entity assembling or providing such information a fee for reimbursement for such costs as are reasonably necessary and which have been directly incurred in searching for, assembling, reproducing, or otherwise providing such information. Such reimbursable costs shall include any costs due to necessary disruption of normal operations of any electronic communication service or remote computing service in which such information may be stored.”

To defer the cost to Dyn of compliance, payment of the following minimum fees is required for all subpoena, court order and warrant requests, except for child pornography or abduction investigations.

Cost Item/Action
$50.00 Basic account information (per host name)*
$75.00 Basic account information – expedited handling (per host name)*
$0.25/Page Printing, photocopies and facsimiles exceeding ten pages
$25.00/30 Pages Express delivery
$100.00/Hr./Person Handling requests requiring greater than 0.5 hours of work ($50.00 minimum charge)
$150.00/Hr./Person Handling expedited, if available, of requests requiring greater than 0.5 hours of work ($75.00 minimum charge)

* Inaccurate requests and/or requests concerning non-Dyn host names result in a charge of a fee of $25 per inaccurate or non-Dyn host name request.

There is no charge for child pornography or endangerment investigations, unless expedited response is sought.

Acceptable Payment Methods

  • Credit Card – American Express, Visa, MasterCard & Discover accepted.
  • Check – Make payable to “Dynamic Network Services Inc.” and mail to:
    Subpoena Compliance Payments
    Dynamic Network Services Inc.
    150 Dow Street, Tower Two
    Manchester, NH 03101
    Include subpoena number on all communications payment of charges.

Contact Information

No status requests concerning subpoenas accepted. For more information, please contact the Custodian of Records, +1-603-668-4998, legal@dyn.com