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Dyn Privacy Policy

Last updated: December 7, 2014

DYN’S PRIVACY POLICY

Dynamic Network Services, Inc. (“Dyn,” “Us,” or “We”) is committed to protecting the privacy of the users of the www.dyn.com and other Dyn website that reference this Privacy Policy (collectively, the “Sites”) and the services offered through the Sites (the “Services”).

This Privacy Policy describes Dyn’s practices regarding the collection, use and disclosure of Personal Information collected from you through your use of our Sites and Services. It does not apply to Dyn sites, services and products that do not display or link to this statement or that have their own privacy statements.

At this point, you are probably asking, “what is Personal Information?”. “Personal Information” is information provided by you to Dyn which personally identifies an individual, such as your name, home address, personal email address or telephone number, or other data which can be reasonably linked to such information by Dyn. 

I.  COLLECTION AND USE OF PERSONAL INFORMATION GENERALLY

We collect Personal Information from the users of our Site and Services. We will not sell, share, transfer, or use the Personal Information we collect from you other than as stated in this Privacy Policy.

II. INFORMATION YOU GIVE TO US

When you visit or use our websites or interact with Dyn, there are times when Dyn will ask you to provide us with your Personal Information. For example, when registering for a new account on our website, we will prompt you to provide us with your name, physical address, email address and phone number. There are also instances in which you may elect to provide us with Personal Information when you use our Sites or interact with Dyn. For example, you may provide Dyn with your Personal Information when you send email using Dyn’s email delivery services or when you contact Dyn’s technical support team.

III. INFORMATION WE AUTOMATICALLY COLLECT FROM YOU

While visiting our Sites or using our Services, we may automatically collect Personal Information from you through the use of cookies and other mechanisms.  For example, when you visit Dyn’s website, we automatically collect device identifiers (e.g., device model, operating system, browser version, and other data that may be used to identify a device), IP addresses, device configurations, browser history, and geographic location data.

IV. USE AND DISCLOSURE OF PERSONAL INFORMATION

Dyn uses your information for a variety of purposes related to its provisioning, maintenance and improvement of the Services, and the development of new services. For example, Dyn uses your Personal Information to administer your account, provide technical support and to communicate with you about your account, the Services and other exciting news about Dyn.

Except as provided above, Dyn will not use your Personal Information, nor will it share your Personal Information with companies, organizations or individuals outside of Dyn, unless one of the following circumstances apply:

With your consent:

We may use and share Personal Information with companies, organizations or individuals outside of Dyn when we have your express consent to do so. For example, you may enter into an agreement with Dyn that permits Dyn to use or disclose Personal Information under circumstances other than those described in this Privacy Policy.

For internal use, research and product development:

We may use your Personal Information for our internal use, research and product development. 

For domain registration:

When you use Dyn’s domain name registration services, we are required to disclose your Personal Information in accordance with the RAA and ICANN policies. Please see Section VIII for more information regarding our treatment of Personal Information in connection with our domain name registration services.

For external processing:

We provide personal information to our affiliates or other trusted businesses or persons to process it for us based on our instructions or other appropriate confidentiality and security measures.

To detect, prevent or otherwise address fraud, security or other legal related issues:

We will share personal information with companies, organizations or individuals outside of Dyn if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

- meet any applicable law, regulation, legal process or enforceable governmental request.

- enforce applicable Terms of Service, including investigation of potential violations.

- detect, prevent, or otherwise address fraud, security or technical issues.

- protect against harm to the rights, property or safety of Dyn, our users, third parties or the public as required or permitted by law.

For example, we share device-identifying information, which may consist of Personal Information, to iovation, Inc., a trusted partner that specializes in fraud prevention services, for the purposes of combating fraudulent purchases on our Sites and other fraudulent activities on the Internet.

If Dyn is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any Personal Information and give affected users notice before Personal Information is transferred or becomes subject to a different privacy policy.

Dyn has established a global network presence and may process Personal Information on our servers in many countries around the world. You agree that we may process Personal Information on a server located outside the country where you reside.

Dyn will not sell or license your Personal Information to a third party for that third party’s own direct marketing purposes.

VI. COOKIES AND SIMILAR TECHNOLOGY

“Cookies” include commonly used pieces of information in the form of small files that are placed on an individual’s computer hard drive to enable the individual to more easily communicate and interact with the Sites and Services. We may use cookies on the site or in communications sent through the Services for various purposes, including by way of example:

-        Saving user preferences;

-        Customizing content of the Site for individual users;

-        Ensuring that users are not repeatedly sent the same banner ads;

-        Recording session information;

-        Fraud prevention;

-        Saving certain information about users of the Sites and others who visit the Sites; and

-        Facilitating and enhancing interaction with the Sites.

“Web beacons” (also known as “single-pixel” or “clear” GIFs) include electronic images imbedded in the Site or in communications sent through the Services which are invisible to users. Web beacons collect information, such as identifiers, time and date of access, and descriptions of the pages or communications in which the web beacons are imbedded. The Site and communications sent through the Services may include web beacons. We may use the web beacons on the Site and in communications sent through the Services for various purposes, including by way of example to track users who have visited our Site, viewed advertisements on the Site or in communications sent through the Services, or otherwise accessed communications sent through the Services.

We may use an outside advertisement serving company to display advertisements on the Site or in communications sent through the Services. The advertisement serving company may place and collect cookies or web beacons when it displays an advertisement on the Site or through the Services. We do not have access to information that would confirm the use of cookies or web beacons by the advertisement serving company. We may also use a third party provider to analyze data and patterns regarding usage of the Site and the communications sent through Services. This third party provider may use cookies or web beacons to collect such information.

Most browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You may also be able to refuse certain web beacons by adjusting the settings on your browser or email software. Please refer to your browser or email software instructions or help screen to learn more about these functions.

VII.  SAFE HARBOR PROGRAM

Dyn is a participant in the Safe Harbor program developed by the U.S. Department of Commerce and (1) the European Union and (2) Switzerland, respectively. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce’s Safe Harbor Web site.

In compliance with the US-EU and US-Swiss Safe Harbor Principles, we endeavor to resolve all complaints about privacy and the collection or use of customer information. If you have questions about our participation in the Safe Harbor program or have a complaint, please send an email to privacy@dyn.com.

VIII.  DOMAIN REGISTRATION

In order to provide domain registration services, Dyn is required to be an ICANN accredited registrar. As an ICANN accredited registrar, Dyn is required to share, process and maintain Personal Information of customers of its domain registration services in accordance with the ICANN Registrar Accreditation Agreement (as amended from time to time) (“RAA”) and policies related to the domain name registration services provided by Dyn. By using Dyn’s domain name registration services, you agree that Dyn may use, share, transfer, process and retain any Personal Information provided to Dyn in connection with such services in accordance with the version RAA by which Dyn is bound and any applicable ICANN policies.  For more information regarding the RAA and ICANN policies, you contact Dyn or visit www.icann.org. Please note that Dyn is currently bound by the terms and conditions of the 2009 RAA; however, effective on or about December 15, 2014, Dyn will be bound by the terms and conditions of the 2013 RAA.

IX.  SECURITY

Dyn has implemented policies that include administrative, technical, and physical safeguards designed to help protect Personal Information against unauthorized access, use, or disclosure. While Dyn strives to protect your privacy, due to many reasons, including the inherent security flaws in the Internet, Dyn cannot guarantee the security of any information you disclose to us and, as such, you agree that your disclosure of such information is at your own risk. 

X.  INFORMATION PROCESSED BY DYN’S CLIENTS

Our clients may provide us with Personal Information belonging to their customers or other third parties in connection with their use of our services. Dyn does not control the content or nature of the information processed by our Client’s in connection with their use of our services.  An individual who seeks access, or who seeks to correct, amend, or delete inaccurate Personal Information processed by one of our Clients should direct his query to the Client (the data controller) directly.

XI.  ACCESS, REVIEW AND UPDATE PERSONAL INFORMATION

Should you wish to access, amend, correct, or delete any of Personal Information which you have provided to us, please contact privacy@dyn.com, and Dyn will use commercially reasonable efforts to respond to such requests within thirty days. Please note that your ability to use, and Dyn’s ability to provide, the Services may depend upon the use of your Personal Information. As such, you agree that Dyn will not be liable for any inability to provide all or a portion of the Services that may result from Dyn’s compliance with any request to amend, correct or delete any of your Personal Information.

XII.  UNSUBSCRIBE

If you no longer wish to receive Newsletters, Support Related Emails or other promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter, by going to https://account.dyn.com/profile/mailinglist.html or emailing privacy@dyn.com. In order to ensure the integrity, security and operation of our systems and networks, we do not allow you to unsubscribe from Service Notices.

XIII.  CHANGES TO PRIVACY POLICY

We reserve the right to modify this Privacy Policy from time to time. We will post any changes to this Privacy Policy on this page and, if the changes are significant, we will provide a more prominent notice, which may include sending notice to you by email or posting notice of such changes on the home page of each Site.

XIV. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy, Dyn may be contacted at:

By email:

privacy@dyn.com

By mail:

Dynamic Network Services, Inc.
150 Dow Street
Manchester, NH 03101