Dyn Inc. Users and Customers Come First

I was kicking around the World Wide Web this morning doing research on customer support, client services and account management and what companies are doing to “stand out”. In the end, what I reaffirmed for myself is that the “stand out” characteristics and attitudes of successful companies aren’t simply pinned down to client relations, but to companies overall operations, from the bottom up. Empowering staff to lead is what Dyn Inc. is all about. Fall on your face once or twice, bloody your nose a bit, do what you need to do to learn, improve, and provide a better experience for all users and customers moving forward. It’s always about looking ahead, not looking back.

I stumbled across several quotes on customer service, from a myriad of sources that I aggregated and wanted to share for our users, prospects, customers, partners and friends to read and be reminded of how business really should work. At the end of the day, aren’t we all in this together? We want to make the Internet a better place for sure, but how about also making the business world a better place at the same time? Why not dream big.

“The goal as a company is to have customer service that is not just the best, but legendary.”
Sam Walton – Founder – Wal-Mart

”You have to perform at a consistently higher level than others. That’s the mark of a true professional.”
Joe Paterno – Head Coach – Penn State

“Do what you do so well that they will want to see it again and bring their friends.”
Walt Disney – Co-Founder – The Walt Disney Company

“Our life is frittered away by detail. Simplify, simplify!”
Henry David Thoreau – American Philosopher

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”
Jeff Bezos – Founder & CEO – Amazon.com

At the start of 2010, Dyn Inc.’s DynDNS customer support will become a function of marketing. The goal of this realignment is to unify all client facing Dyn Inc. employees under one company-wide message, position and proactive voice.

I’m a firm believer in being 100% real, being confident, understanding very clearly what you know and what you don’t, operating openly, transparently and honestly, while being a user and customer advocate first. At Dyn Inc. we listen closely to our users and customers, and run full speed ahead towards improving everything that we do, every single day. We are far from perfect, but no one is going to try harder to dominate any given space than we are in the managed DNS industry.

Our objective at Dyn Inc. is to practice what we preach and deliver what we promise. But with all of this written and preached to our users, prospects, customers and partners, one remaining quote rings louder than the rest… so we push on.

“Well done is better than well said.”
Benjamin Franklin - American Inventor