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Why You Should Always Answer Your Phone

By

Chief Revenue Officer

Kyle York - Dyn

TMZ shot of Kyle on the phone at SXSW '11

It’s a Thursday night. I’m late, lost, scrambling to find where I’m going on Google Maps, walking from one meeting to another in Manhattan with our CEO Jeremy and COO Gray.

My phone rings and I answer it. I always do when someone on my team calls. If a client pings me, same effort. Family? It’s rare I don’t pick those calls up as well.

I try to be as accessible as possible as it’s one of the things that makes me good at my job. I feel that trying and caring helps make me a good person, a philosophy leaders in other organizations lose along the way.

To paraphrase, here’s what the call was about.

“Hey York, it’s D’Amato. Got a second? You’re the first person I’m calling after my Mom and brother. Our offer was accepted for our first new house! I’m telling you, this is a lifer of a house… I can’t even believe we could afford it. We close in 45 days. Jenna and I are so excited. I wish my Dad was alive to share this with.”

Yeah, you read that right. John D’Amato, Dyn Strategic Partner Manager, called me first before friends or other colleagues or his aunts, uncles, cousins or anyone else for that matter.

I spoke at Saint Anselm College in Goffstown, NH, a few weeks ago and a student asked me, “What is your favorite part of your job?”

I told that story.

Building a company is all about the personal relationships you build with colleagues, customers, partners & vendors and that continued to confirm my belief in that. Congrats, John and Jenna. Your new home is beautiful. Your Dad would be very proud.

Kyle York is the Chief Revenue Officer for Dyn, a cloud-based Internet Performance company that helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Follow Kyle on Twitter: @kyork20 and @Dyn.

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