In our connected world, we’ve come to expect 24/7 instant access to all of the content at our finger-tips – whether that’s streaming television and movies, online shopping access from merchants around the world or instant messaging services for customer service requests, we have come to expect a seamless and instantaneous experience.
But what does it take to provide constant service?
According to Progress’ State of Digital Business report, 81 percent of CIOs say they can’t meet user demands for an “always on” IT experience and 86 percent of business decision-makers believe they have two years or less to make inroads with digital transformation before falling behind competition and suffering financially. But a lot has to happen behind the scenes to provide constant and seamless experiences. And we’re seeing IT leaders struggling to keep up. Combine these demands with the ever-shifting internet threat landscape (DDoS attacks, traffic overloads or routing issues) and the digital resilience workload can take on a life of its own without the right expertise and toolkit at the ready.
Understanding the Internet
The inherent volatility of the internet cannot be overstated. Despite having an oversized impact on today’s business environment, the internet cannot be predicted or controlled. But it can be managed. It’s important for organizations to understand the changes taking place with internet infrastructure in order to take the right steps towards properly managing it.
There are two pressing challenges looming on the internet horizon that every infrastructure pro should keep top-of-mind. The first is that the internet is scaling at unprecedented rates. There are 3.6 billion internet users now, which is more than half of the world’s population. In addition, there are roughly 10 billion internet connected devices. The internet wasn’t built for such massive load and many DataCenters are still designed to hub and spoke applications for users. . The second challenge is that the number of disruptions will only continue to increase. The number of DDoS attacks rose 125 percent last year. Other attacks, like route hijacking, are also increasing in frequency. These issues have become such that according to a survey we conducted with Spiceworks, 57 percent of respondents are concerned about being hit with a major internet disruption in the next six months.
It’s All About Resilience
The manner in which organizations store and share data is in the midst of a sea change. But IT execs can plan for success and ensuring great user experiences by having effective internet resiliency strategies.
To start, it’s important to educate the necessary stakeholders which must include key executives and Board Members. There is no set playbook for all companies to invoke in this journey as workloads, user requirements and legacy applications are all unique. Technology is constantly evolving, as are the associated threats. IT teams should make informing and updating business executives on the challenges they face in this changing landscape a top priority.
Cloud providers, CDNs, DNS are all part of the cloud migration, and fully understanding the relationship between each asset and noting the benefits of multi-cloud, multi-CDN and multi-DNS strategies is tantamount to putting your organization on the best footing to increase revenues and provide true resilience. Not only is it important to carefully select clouds and CDNs based on their performance in particular regions, if an organization’s key market is in New York and London, then that company should use providers who have proven to have strong performance in those locations. Additionally, it’s important to use multiple vendors in case one experiences latencies or an outage.
If you’re interested in learning more about how to face IT operations challenges with IPM, check out our recent webinar.