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Dyn Releases All New Documentation For DynECT Managed DNS

It has been a long time in the making, but we are proud to announce that our DynECT Managed DNS documentation has been completely rewritten and has just been released on our new help site: all available right now.

What does this all mean? We’re that much closer to having all DynECT Managed DNS and DynECT Email Delivery documentation under one roof.We have known for quite a while that our Managed DNS documentation needed a revamp. It was designed for an era where our customers were DNS experts and network engineers that wanted to know every little detail about how DNS and our products work, right down to the relevant RFC.

That worked in 2007, but not in 2013.

Dyn: Old DNS Documentation

Here’s a look at the old version of documentation.

Our customer base is a lot larger today and is made up of a group that wants to quickly find relevant documentation, follow the steps required to accomplish what they set out to do and be on their merry way. Our customers may not be DNS experts or network engineers, but that’s ok. They outsourced their DNS to us because we are the experts!

With this revamped documentation, our Client Services teams (Implementation and Concierge) will become more efficient when helping our customers.

Dyn: New DNS Documentation

And now, the new look!

If a customer has a question, we can directly link to the relevant section of documentation instead of a general page that requires reading several paragraphs before finding the answer. The documentation guides you through every step of the process of setting up your DNS services, learning more about them and troubleshooting.

There are tons of pictures to show you each step of the way and links for more information. In general, there is more information at your fingertips, guiding you to an answer in just moments.

We also can update the documentation within moments if an error is found or more information needs to be added. This will become a true living and breathing document, tracking each release of DynECT Managed DNS and DynECT Email Delivery so that documentation for new or changed features are updated the same day of a release.

Dyn: New Records DNS Documentation

Here’s a look at the way records are now displayed.

What’s next?

We will be working on rewriting our API documentation, updating and expanding existing documentation for both enterprise DNS and Email Delivery products and keeping documentation up-to-date with new releases as they happen. Everyone here is very excited for you to see what we’ve been up to!

And for those of you that love statistics, enjoy the following:

Old Documentation

  • 26 topics
  • 22,352 words
  • 859 words per page
  • 8 pictures
  • 85 links

New Documentation

  • 77 topics
  • 26,081 words
  • 339 words per page
  • 324 pictures
  • 405 links

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Whois: Chris Gonyea

Chris Gonyea is Product Manager, Traffic Management at Dyn, a cloud-based Internet Performance company that helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Follow on Twitter (@ChrisGonyea and @Dyn).