12.16.2011 By Chris Widner
Culture-Con Preview: 8 Ideas For Enhancing Culture Via Positive Change
In the nearly five years I’ve been at Dyn, I’ve seen a lot of change. We’ve gone from offering DNS and email services to home consumers and small businesses to supporting some of the biggest names on the web in our evolution into a true Internet IaaS leader.
When you’re employee #16, you and everyone else wear a lot of hats. But as you grow, you start bringing in more specialists and you have to learn to give some of those hats away. If you’re not careful, you can isolate employees and leave them feeling undervalued.
With the first Culture-Con coming up in January, I wanted to pass the microphone to Bob Faw from the Matchbox Group, Chief Ignition Officer and one of the co-organizers of the event, for some thoughts on how to move forward with change in a positive way.
- Chris Widner, Director of Culture & Talent Development
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12.07.2011 By Chris Widner
Culture-Con: What It Is, Why We’re Doing It, Why You Should Come
After being named a “Best Company” for four straight years, Dyn recently entered Business NH Magazine’s Hall of Fame for best places to work and also were named one of Inc. Magazine’s top workplaces in 2011, But while awards are great, we’re more interested in sharing ideas to create and maintain a unique culture both here and with fellow New Hampshire companies and beyond.
With that in mind, we’re hosting our first-ever Culture-Con on January 31st at our Manchester, NH headquarters — an event designed to help companies of all sizes that are looking to improve their culture and get insight into how to do just that.
Read More06.23.2011 By Chris Widner
Five Things We Learned About Creating A Winning Workplace
I had the privilege of attending the Inc. Leadership Conference last week with our Talent Architect, Tanya Lacourse — three days of fantastic speakers and equally awesome attendees, all coming together to discuss what makes a winning workplace and why it’s so important to truly care about your employees.
And where better to hold an event like this than the great state of Texas? (Side note: Being in Texas to see the Mavs win it all was amazing for this longtime fan.)
Why were we there? We were fortunate enough to be one of 50 US companies to receive the 2011 Top Small Company Workplaces award (we ranked 6th!) so we wanted to see what this was all about. We wanted to know what the other 49 companies were doing that made them an employer of choice. We wanted to know how we can get better. And, let’s be honest, it was a really good excuse to eat some amazing BBQ, BBQ so amazing that I need to give them a plug. Coming from a Texan, that’s saying something.
So what did I learn?
Read More06.20.2011 By Chris Widner
Taking Ownership And Improving The Dyn Customer Experience
While everyone seems to understand the importance of the customer experience, not everyone understands how to improve it.
A number of people I’ve spoken with recently about this topic get stuck on the question of who owns it and until they can determine who should, they are unable to move forward and improve it.
The real answer is simple: everyone in the company owns part of the customer experience. Sales, marketing, engineering, operations, client services, legal, accounting…everyone. If that sounds difficult, it shouldn’t as ultimately the customer experience should be an outward reflection of your company’s culture.
Read More04.20.2011 By Chris Widner
How A Five Second Adjustment Saved Dyn 19 Days A Year…And Then Some
What would you do if you suddenly had 19 extra days in a year?
That’s the question our Client Services team is asking ourselves, thanks to some recent improvements in our ticketing system.
I won’t bore you with the details of the changes (mainly hardware upgrades and database optimization) but I will talk about what it means for us, as well as some other improvements we’ve made over the years to keep our Client Services crew fast and efficient.
This is how we took five seconds and converted it into a savings of 19 work days per year. There is some math ahead, but I’ll make it as painless as possible.
Read More03.31.2011 By Chris Widner
How Dyn Empowered Client Services/Support In Seven Easy Ways
Follow any conversation about improving customer service or support and you’re going to quickly hear someone mention employee empowerment. Empower your team to help the customer. Empower your team to satisfy the customer’s needs. It sounds great, but how do you empower your support team?
Here are seven easy and free ways we have empowered our client services team to deliver superior support.
Read More02.09.2011 By Chris Widner
Why company culture is important in sardine-packed times
Last week, we announced plans to move the Dyn Inc. headquarters to a more spacious building in the historic Manchester Millyard. Ask any Dyner about the move and they’ll tell you it can’t come soon enough. We’re bursting at the seams!
In fact, as I write this blog, I heard a rumor that the bathrooms are being utilized for sales calls. No comment yet from Josh and his crew, but in their defense, I’ve had to move meetings to the local cafe that I’m now calling Conference Bridge.
Read More01.12.2011 By Chris Widner
What Dyn’s New Email Services Mean For You
With the exciting announcement of SendLabs joining the Dyn Inc. family, many people will be asking themselves “what does this mean for me?”
I’ll let Kyle, Lindsey and the rest of the marketing gang cover the highlights of the announcement but wanted to save one of the favorite aspects for myself: SmartMTA.
Read More11.03.2010 By Chris Widner
Zappos Culture Boot Camp – Why it Matters to Dyn
Culture. Over the past few years we’ve heard more and more companies talk about the importance of culture in the workplace. Management is finally realizing that, when you have happy, healthy, and motivated employees, the result is a superior product and experience for the customer. At Dyn Inc. we have a unique (geeky) culture that inspires every employee to help create, support, and share our great DNS services with our customers. Ask any Dyn Inc. employee about their job and you’ll probably be blown away by our story.
Read More08.19.2010 By Chris Widner
Come Work with Dyn Inc.
Work hard, play hard. Many companies make this promise. Unfortunately, most of them never make it past the “work hard” part. At Dyn Inc., we’ve been named as one of the best companies to work for in New Hampshire for 3 years in a row, and for good reason. We have free food, free health and dental insurance, 401k matching, and tuition reimbursement. Oh yeah, we also have the Dyn Lounge for those times when you need a little break.